Refund and Returns Policy

Welcome to Hong Kong Aike Technology Co., Limited, your trusted online destination for comfortable, stylish, and high-quality baby clothing. By accessing or purchasing from this website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order. If you do not agree with any part of these terms, please discontinue use of these services.

1. 14-Day No-Reason Return Policy

At Hong Kong Aike Technology Co., Limited, customer satisfaction is always a priority. A 14-day return policy is available for all unworn, unwashed, and undamaged baby clothing items.

Eligibility Requirements

  • Items must be returned within 14 days of receiving the order.

  • Baby clothing must be unused, unwashed, and in original condition.

  • Original packaging, tags, labels, and accessories must be included.

  • Products marked as Final Sale or Clearance are not eligible for return or exchange.

How to Start a Return

To initiate a return request, please contact customer support:

  • Email: service@lioliobabyclothes.com

  • Tel:+ +852 4726 0238

A Return Authorization Number (RAN) and return instructions will be provided after the request is approved.

2. Refund Processing Time

Refunds are processed as quickly as possible once the returned items are received and inspected.

Standard Refunds Non-PayPal Payments

For payments made via credit card, debit card, or other standard payment methods, refunds are generally processed within 14 business days after the returned item has been received and approved.

PayPal Refunds

For orders paid through PayPal, refunds may require at least 14 business days and, in certain regions, up to 30 days depending on local legal requirements.

For additional details, please review PayPal’s official privacy and refund policies:
https://www.paypal.com/privacy

Please note that additional banking processing times may apply depending on the payment provider.

3. Return Shipping Costs

Return shipping fees are the responsibility of the customer unless the return is caused by a product defect, damaged shipment, or fulfillment error.

Shipping Method

Customers may use any preferred shipping carrier. A trackable shipping service is highly recommended to ensure safe delivery.

Return Labels

Prepaid return labels are not provided. However, return shipping guidance and assistance are available upon request.

Non-Refundable Fees

Original shipping charges and return shipping fees are non-refundable unless the return is due to an error caused by Hong Kong Aike Technology Co., Limited.

4. PayPal Refund Policy Special Cases

For transactions completed using PayPal, the following additional terms apply:

Standard PayPal Refund Timeline

Approved refunds are generally processed within 14 business days after the returned products are inspected.

Regional Compliance Requirements

Certain countries or regions may legally require refunds to be completed within 30 days.

PayPal Dispute Assistance

If any refund issue occurs, customers may open a dispute through their PayPal account. Full cooperation and assistance will be provided to resolve the matter promptly and fairly.

More information is available through PayPal:
https://www.paypal.com/privacy

5. Refund Process Step-by-Step

To ensure a smooth and efficient refund experience, please follow the process below.

Step 1: Contact Customer Support

Email service@lioliobabyclothes.com or call Tel:+ +852 4726 0238 within 14 days of receiving the package.

Please include:

  • Order number

  • Product name

  • Reason for return

Step 2: Receive Return Authorization Number RAN

Once approved, a Return Authorization Number (RAN) and detailed return instructions will be sent.

Step 3: Return the Item

Please securely package the baby clothing items in the original packaging or equivalent protective packaging.

Ensure all original components are included:

  • Tags

  • Labels

  • Packaging

  • Accessories if applicable

Ship the return package using a preferred carrier.

Step 4: Inspection and Refund Approval

After the returned package arrives, the products will be inspected to confirm compliance with the return conditions.

If approved:

  • Standard refunds will be processed within 14 business days.

  • PayPal refunds may require up to 30 days depending on regional regulations.

Step 5: Refund Confirmation

A confirmation email will be sent once the refund has been completed.

Depending on the payment provider or bank, additional processing time may be required before the funds appear in the customer account.

6. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted under the laws of Hong Kong Special Administrative Region SAR.

Any disputes, claims, or legal matters arising from purchases made through Hong Kong Aike Technology Co., Limited shall be subject to the exclusive jurisdiction of the courts located in Hong Kong.

7. Return Contact Information

If there are any questions regarding returns, refunds, exchanges, or order-related concerns, please contact:

Email: service@lioliobabyclothes.com
Tel:+ +852 4726 0238
Address: FLAT 29C1, 11/F, MEI TAK INDUSTRIAL BUILDING 221 WAI YIP STREET KWUN TONG HONG KONG

Thank you for choosing Hong Kong Aike Technology Co., Limited. Providing safe, comfortable, and high-quality baby clothing along with excellent customer service is always the commitment and priority.